Refund policy
At V824, we strive to provide the highest quality perfumes. Due to the nature of our products and for hygiene reasons, we maintain a strict policy regarding returns and exchanges.
No. Our products are not eligible for Return or Exchange once delivered. Because perfumes are personal care items, we cannot accept returns once the packaging has been opened or the product has been delivered.
If you receive a product that is damaged during transit, defective, or if you received the wrong item, please follow these steps:
- Timeframe: Contact us within 24 hours of delivery.
- Required Proof: You must provide a clear unboxing video (showing the sealed package being opened for the first time) along with pictures.
- Contact: Email proof to contact@thev824.com.
Note: We cannot process claims without a valid unboxing video.
For failed online transactions where the amount was debited but the order was not confirmed, refunds are automatically processed to the source account within 7 working days.
Orders can only be cancelled before they have been dispatched. Once an order is shipped, it is no longer eligible for cancellation or refund.
Email: contact@thev824.com
Address: Plot No. 27, Patil Layout, Indraprastha Nagar, Swavalambi Nagar, Durvang Enclave 1, Nagpur, MH, 440022, IN